Legal
Privacy policy
This privacy policy explains how Gelio Limited collects and uses personal information when you visit this website or contact us.
1. Who we are
Gelio Limited, trading as Gelio Ltd, is the controller of the personal information described in this policy.
Company number: 17258297
Registered office:
302 Creek Road
Greenwich
London SE10 9SW
Contact email: hello@gel-io.com
2. Information we collect
When you use our contact form or email us, we may collect:
- your name and email address;
- your company name, when you choose to provide it;
- the contents of your message and any subsequent correspondence; and
- basic technical information needed to operate and protect the website.
3. How we use your information
We use this information to:
- respond to enquiries and discuss potential work;
- provide requested information;
- manage our business correspondence; and
- maintain the security and proper functioning of the website.
4. Our lawful bases
Depending on the context, we process enquiry information because it is necessary to take steps at your request before entering into a contract, or because it is in our legitimate interests to respond to business enquiries and maintain appropriate records of our correspondence.
5. Cookies and similar technologies
This website uses an essential session cookie to protect the contact form and maintain basic website security. It does not currently use analytics, advertising or marketing cookies. If we add optional cookies or similar technologies in the future, we will update this policy and implement any required consent controls.
6. Sharing your information
We do not sell your personal information. Our website hosting and email services are provided by Hosting24. Information submitted through the contact form or sent by email may be processed by Hosting24 as needed to provide those services. We may also share information where required by law or where reasonably necessary to establish, exercise or defend legal claims.
7. International transfers
Some service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure that appropriate protections are in place as required by applicable data protection law.
8. How long we keep information
If an enquiry does not lead to a business relationship, we normally keep the enquiry and related correspondence for up to 12 months after our last contact. If the enquiry leads to a client relationship, relevant records may be retained for the duration of that relationship and for up to six years afterwards where reasonably necessary for business records, legal obligations or the establishment, exercise or defence of legal claims. We may keep information for longer where required by law or where a specific dispute or legal hold applies.
9. Your rights
Depending on the circumstances, you may have rights in relation to your personal information, including rights to request access, correction, erasure, restriction or objection, and in some cases data portability. To exercise a right, contact hello@gel-io.com.
10. Complaints
If you have concerns, please contact us first so that we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
11. Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version will be published on this page.
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